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Our contact details

Name: Animal Love Pet First Aid

Address: Hopper Cottage, Wylye Rd, SP34NW

Phone Number: 01722 790941



The type of personal information we collect

We currently collect and process the following information:

  • Your name

  • Your email address

  • Your address for shop orders and certificates






How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To register the customer for online courses

  • To post items purchased in the online store

  • To post certificates of completion for courses taken with Animal Love


This information is collected from online orders in the Animal Love shop or when a customer signs up to an Animal Love course

We use the information that you have given us in order to fulfil orders made by customers through Animal Love Pet First Aid. We may also use this information for email campaigns advertising Animal Love products.

We do not share this information with any other organisation or persons.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a contractual obligation.

(c) We have a vital interest.

(d) We have a legitimate interest.


How we store your personal information

Your information is securely stored on our online database


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

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